Support

1. Write to a person

Email fansupport.ivory@gmail.com. A real person reads it, and the house usually answers the same day. Inside the app, the quiet door on the privacy, safety & terms page reaches the same person.

2. A payment or a refund

Use the quiet door in the app and choose “a payment or refund”, or email the address above. Say what happened and quote the reference number from your payment. Please report it within 24 hours; an approved refund is processed within 7 days. The details are on the Refunds page.

3. Something is not right

If a member or a message makes you uncomfortable, or you see something unlawful, tell the house through the quiet door or by email. Serious things are dealt with the same day. The rules are on the Content & Conduct page.

4. Your account and your data

To ask for your account to be erased, see Delete your account. To ask what is held about you, or to correct it, write to the address above. See the Privacy Policy.

5. Installing the app

The steps are on the Android release page. If the download button is not showing yet, the current build has not been published.

6. Staying safe

The house will never ask for your password, your card number, your UPI PIN or an OTP, and will never ask you to pay anywhere outside the app. If a message claims to be from Ivory and asks for any of these, it is not from Ivory. Please report it.